We require a minimum of 20 units for jackets and hoodies and ten units for sublimation gear. We can accommodate smaller quantities for repeat orders, but please note that a surcharge may apply.

Limiting names to a maximum of 14 letters (including spaces) is advisable. Exceeding this length requires adjusting the font size, which may make names appear smaller.

Indigo Wolf allows returns within seven business days from receipt of goods. Inspecting all stock upon arrival and promptly reporting any issues is crucial. Please note that problems reported after this timeframe may not be considered manufacturing faults, as normal wear and tear may be a factor.

Delivery times for custom apparel vary depending on the type of customization:

- For local print or embroidery, expect a turnaround time of 2-3 weeks. 

- Sublimation orders typically take 4-6 weeks.

- College jackets and hoodies may require 8-10 weeks.

- Samples will be ready within 4 weeks.

Please note that these timelines start when the deposit is paid.

The approach varies depending on the job. For custom orders manufactured off-shore, we typically offer PP samples. We can provide sample embroidery logos or screen prints for local production for your review. PP samples are complimentary; you can evaluate them through photos or by inspecting the samples. Postal charges will apply for physical samples.

Our expert team is ready to meet with you, offering free appointments. Get a firsthand experience with our sample garments and discuss your ideas and questions in person. Arrange a convenient time, and let us provide you with the best service possible.

Once your design is finalized, we will promptly email you the necessary details to proceed with your order. Our team of experts will readily guide and assist you throughout the process. Should you have any questions or issues, please do not hesitate to contact us.

If your club or school has organized an online link, please get in touch with them directly to obtain the unique link.

We kindly request a minimum deposit of 50% to initiate production on your order. Collecting payments can sometimes be time-consuming, so many customers opt to pay in full. This ensures that their garments are promptly delivered upon completion.