Frequently Asked Questions

 Yes. Minimums depend on the product:

• Sublimated teamwear: Minimum 10 units
• Custom jackets and hoodies: Minimum 20 units. Smaller quantities for repeat orders may be available (surcharges may apply).

Once your design is confirmed, we’ll email you all the steps to proceed. If your school or club has a dedicated online ordering link, please contact them directly for access.

The final balance must be paid before delivery. You’ll receive a reminder about two weeks prior to your estimated delivery date.

A 50% deposit is required to begin production. Many clients choose to pay in full to streamline delivery.

We accept:

• Direct deposit
• Cash
• Cheque
• Credit card payments are also available (2.5% surcharge). Contact your closest office in Torquay or Wollongong for assistance.

Timelines start once your deposit is paid:

• Local embroidery or screen printing: 2–3 weeks
• Sublimation orders: 4–6 weeks
• College jackets and hoodies: 8–10 weeks
• Sample garments: Ready within 4 weeks

Yes, we service clients Australia-wide, with a strong presence in Torquay, Geelong, Wollongong, and across the Surf Coast. No matter where you're located, we can deliver high-quality custom sportswear directly to your school, club or business.

Yes! Book a free design consult with our expert team to view sample garments, discuss your needs, and bring your ideas to life — no cost, no pressure.

Yes.

• Off-shore orders: We provide complimentary PP samples (via photo or physical sample – postage fees apply).
• Local production: We can show sample embroidery or screen prints for your review.

Yes! You can add individual names or nicknames using:

• Embroidery: UPPERCASE letters only
• Heat press: Upper and lowercase available

We recommend a maximum of 14 characters (including spaces) to ensure the name remains legible.

Yes. Accepted characters include:

 1 2 3 4 5 6 7 8 9 0 - ! / ? * # @ :

Choose between Arial and Collegiate

• Some stretching may occur over time as fabric softens.
• Up to 5% shrinkage is normal. Follow wash instructions to prevent excessive shrinkage.

Each product comes with specific care labels. Follow them closely to maintain fabric quality and lifespan.

We’ve created a helpful video guide to show you how to take your measurements and compare them to our size chart. Watch here: How to Use Our Size Chart

 Please email us with:

• A detailed description of the issue
• The name, garment type/size, and photos

We may request the item back for inspection. Your satisfaction is our priority, and we’ll resolve the issue quickly.

Check the size listed on your original order form. If we made the error, we’ll replace the item free of charge.

If we made the mistake, we’ll replace the item. If the error is on your submitted form, we can still help but a reprint cost will apply.

We accept returns within 7 business days of receiving goods. Check all items on arrival and report issues immediately. Claims made after this window may not qualify for replacement.

For stock-on-hand products, you have 30 days from the date of purchase to request a return.

tems must be:

 • Unworn or unused

 • In original packaging

 • With tags still attached

 • Accompanied by a receipt or proof of purchase

All returns must be authorised before sending. Please contact us at info@indigowolf.com.au to start the return process.

Custom apparel is not eligible for general returns or refunds. However, if there is a fault or defect, you may lodge a return within 14 days of receiving the item. We will assess and resolve the issue accordingly.

Please inspect your items upon receipt. If there is any damage, defect, or if you received the wrong item, contact us right away at info@indigowolf.com.au. Claims for production faults on custom apparel must be made within 14 days of delivery.

Yes, the following items are non-returnable:

 • Custom or personalised products (unless faulty)

 • Sale items

 • Gift cards

If you’re unsure whether your item qualifies, please reach out to us.

Yes. To exchange, please follow the return process first. Once your return is approved and received, you can place a new order for the item you want.

Once we receive and inspect your returned item, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or card issuer to process the transaction.

We specialise in:

• Custom hoodies, jackets, rugbys and polos
• Basketball jerseys, rugby, netball, athletics & more
• Leavers wear, graduation wear, and school sports uniforms
• Club gear for all sports and year levels

• Screen Printing (Torquay / Geelong / Wollongong) Bold, vibrant and ideal for teamwear and club gear
• Embroidery (Geelong / Torquay / Illawarra) Professional and durable – perfect for uniforms, jackets, and corporate apparel
• Sublimation (Torquay / Sydney / Geelong / Wollongong) Full-colour, edge-to-edge printing – ideal for sports jerseys, leavers polos, and graduation tops
• Heat Transfers Great for individual names, numbers, and standout designs