Is there a minimum order quantity?

For jackets and hoodies, 25 units, for sublimation gear 7 units.

How many characters can my name be?

We recommend a maximum of 12 letters (including spaces). Anything larger can appear too small.

Can I use symbols in my name?

The symbols and numbers available for you to choose from are as listed below:

1 2 3 4 5 6 7 8 9 – ! / ? 9 0 * # @ :

Can I have upper and lower case letters?

For premium embroidered nicknames all letters are to be in UPPER CASE, while heat pressed names can have both upper and lower case.

What font can I choose from?

You can choose from two different fonts, Ariel & Collegiate.

Do we always receive free pre-production samples?

Depends on the job. We usually provide PP samples for all custom orders that are made off-shore. Local production we may just do a sample embroidery logo / screen print for you to check. PP samples are free, and you can check via photo or by viewing the actual sample. Postage costs apply for physical samples.

How much do appointments cost?

Appointments are free of charge. A time can be arranged for you to meet with one of our expert team members where you can view and feel our sample garments and discuss any ideas and questions in person.

How do I order?

? It’s simple! Once your design has been finalised, we will email over everything you need to complete your order. Our expert team members are there to guide and help you along the way. If you have any questions or problems do not hesitate to contact us.

When do I pay the remainder?

The remaining balance is required prior to the delivery date. We’ll notify you that your remaining balance is due approximately two weeks prior to your projected delivery date. Orders cannot be dispatched until 100% payment is received.

Can production begin on my order before payment is received?

Unfortunately not. We require a minimum deposit of 50% before commencing production on your order. In most cases collecting money is the most time consuming part of the process, so often customers will pay in full to ensure their garments are delivered as soon as they are ready.

How can I make payment?

We are happy to accept cash, cheque, or direct deposit.

Do you accept credit card payments?

Yes we do. Please contact our nearest office for more information. Credit card payments incur a 2.5% surcharge.

Will my garment stretch?

It may stretch a little as the fabric softens, but not ‘out of shape’.

Will my garment shrink?

It is the nature of fabric to shrink marginally. 5% shrinkage is considered normal. Follow washing instructions to avoid major shrinkage.

How do I care for my garment?

At Indigo Wolf we have a wide range of garments that use an array of different fabrics and materials. When caring for and washing your item, please follow the instructions that are attached inside each garment to ensure its longevity.

What is the approximate turnaround time for my order?

8 – 10 weeks from deposit paid. Samples take 4 weeks.

How do I contact you regarding faults?

Please email us with a list of any faults. We will require the student’s name, the name on the back of the garment, its size, and the specific problem so we can address the problem as quickly as possible. Photos of the problem are required along with the list. On some occasions the garment may need to be returned to us for closer assessment.

What if I have the wrong size?

Please check the size you have received against the size on the order form. If you have received the incorrect size compared to what you ordered, we will replace your garments as quickly as possible.

What if my name is spelt wrong?

First please check how your name was spelt on the order form sent through to us. If it is not the same we will replace your garment as quickly as possible. If the fault is your own, we can replace the garment but at a cost.

What if there is a problem with my garment?

Whilst we do as much as we can to control any problems for arising, all garments are handmade. If an error has been made, Indigo Wolf will do all it can to rectify the problem, or replace the garment. Photos of the garment are required as proof, and on some occasions the garment may need to be returned to Indigo Wolf for closer inspection.

Is there a minimum order quantity?

There are no minimum order quantities for stock apparel, for sublimation orders the MOQ is 7 units.

Do we always receive free pre-production samples?

Depends on the job. We usually provide PP samples for all custom orders that are made off-shore. These can be confirmed via either photo or the physical sample itself. For local production we may just do a sample embroidery logo / screen print for you to check. PP samples are free, and you can check via photo or by viewing the actual sample. For physical samples postage costs apply.

How do I contact you regarding faults?

Please email us with a list of any faults. We will require the size of the garment, and the specific problem so we can address the problem as quickly as possible. Photos of the problem are required along with the list. On occasions the garment may need to be returned to us for closer assessment.

What if I have the wrong size?

Please check the size you have received against the size on the order form. If you have received the incorrect size compared to what you ordered, we will replace your garments as quickly as possible.

What if there is a problem with my garment?

Whilst we do as much as we can to control any problems for arising, all garments are handmade. If an error has been made, Indigo Wolf will do all it can to rectify the problem, or replace the garment. Photos of the garment are required as proof, and on some occasions the garment may need to be returned to indigo wolf for closer inspection.

Will my garment stretch?

It may stretch a little as the fabric softens, but not ‘out of shape’.

Will my garment shrink?

It is the nature of fabric to shrink marginally. 5% shrinkage is considered normal. Follow washing instructions to avoid major shrinkage.

How much do appointments cost?

Appointments are free of charge. A time can be arranged for you to meet with one of our expert team members where you can view and feel our sample garments and discuss any ideas and questions in person.

What is the approximate turnaround time for my custom order?

4 – 6 weeks from deposit being paid. Sample images take 1 week. Express orders take 2 – 3 weeks, but at an additional cost.

BRAND DEVELOPMENT & PRODUCTION

We can help you manufacture and design your unique brand from start to finish, including customised labels, swing tags, packaging and more.

These components are an invaluable asset to any successful brand. They are the tangible components your customers see and interact with.

Customised quality uniforms work as a stamp of company culture, professionalism, and superiority. They help to assure consistency across all areas of your brand both internally and externally.

FULLY CUSTOMISED GARMENTS

The latest in street wear fashion hasn’t yet been designed. Our garments offer a quality blank canvas for you to get creative and make something you and your school/team mates are excited to wear. We want you looking good, and work hard to make the process as simple and as fun as possible.

By customising our quality garments, you can create the unique look best suited to your needs and wants.

What would you prefer: A scrappy old school shirt your friends have scribbled all over with permanent marker? Or a brand new, soft, quality jacket dedicated especially to your graduating class and year?

The cheapo singlets from the sales bin with mums ironed on numbers that keep falling off? Or sleek matching sport team uniforms with superior detailing and customised colours and logo?

From the style and the fabric to the colours, details, and fonts, we are the Garment kings – ‘Don’t Be a Sheep, Be a Wolf’ 

INDIVIDUAL NAMES – EMBROIDERED & HEAT PRESSED

Embroidery and heat transfers don’t have to just be for logo’s or business wear. Customising our garments with individual names and nick names provides you with a personalised garment that’s uniquely yours and will never go out of fashion.

As part of the customisability service we provide, individual names can be applied using embroidery or heat pressed techniques – its all up to you.

HEAT TRANSFERS

Heat Transfers provide imagery and text fused to fabric for permanent messaging and appeal. Heat transfer brand embellishments allow your customised garments to work as a walking billboard with its noticeable and impressive appearance.

EMBROIDERY

Customise your garments with the latest in embroidery technology to add that extra bit of sophistication and prestige. Embroidery is the ornamentation of a fabric using a needle and thread; it is one of mankind’s oldest skills.

Take advantage of our quality embroidery services and make your company logo, business name, sports team, school emblem, or name really stand out.

SCREEN PRINTING

With unparalleled durability and value for money, screen printing is one of the most popular choice for garment printing across an array of commercial and retail applications. Screen printing allows your text or images to stand out in bold colours that look good and feel good.

How it works

  1. To set up your artwork, each solid colour in the print is isolated into individual screens, which act as a stencil for the ink to be pushed through.
  2. 
Once the required screens are made, they are locked into the arms of the print carousel and aligned to one another. The appropriate colour of ink is then applied to each screen and the colours go down one-by-one to create your print.
  3. 
Once printed, your garment goes through a heat curing process to dry and permanently affix the printed ink to your shirt.

Screen-printing is cost effective, with quality results. Due to its fantastic wash-and-wear durability, it is also a very popular choice for uniforms.

Is there a minimum order quantity?

For jackets and hoodies, 25 units, for sublimation gear 7 units.

Do we always receive free pre-production sample?

Depends on the job. We usually provide PP samples for all custom orders, that are made off-shore. Local production we may just do a sample embroidery logo / screen print for you to check. PP samples are free, and you can check via photo or by viewing the actual sample.

How do I contact you about faults

Please email us with a list of any faults. We will require the student’s name, the nae on the back of the garment, its size, and the specific problem so we can address the problem as quickly as possible. Photos of the problem are required along with the list. On occasions the garment may need to be returned to us for closer assessment.

What if I have received the wrong size?

Please check the size you have received against the size on the order form. If you have received the incorrect size compared to what you ordered, we will replace your garments as quickly as possible.

What if the name is spelt wrong?

First please check how your name was spelt on the order form sent through to us. If it is not the same we will replace your garment as quickly as possible. If the fault is your own, we can replace the garment but at a cost.

What if there is a problem with my garment?

Whilst we do as much as we can to control any problems for arising, all garments are handmade. If an error has been made, Indigo Wolf will do all it can to rectify the problem, or replace the garment. Photos of the garment are required as proof, and on some occasions the garment may need to be returned to indigo wolf for closer inspection.

What is your return policy?

Indigo Wolf will accept returns up to 7 business days after the good have be received. It is important all stock is checked upon arrival, and students are made aware that any problems need to be brought to attention as quickly as possible. Any problems after this time may not be considered a manufacturing fault, due to normal wear and tear.

Will my garment stretch?

It may stretch a little as the fabric softens, but not ‘out of shape’.

Will my garment shrink?

It is the nature of fabric to shrink marginally. 5% shrinkage is considered normal. Follow washing instructions to avoid major shrinkage.

How many characters can my name be?

We recommend a maximum of 12 letters (including spaces). Anything larger can appear too small.

Can I use symbols and numbers in my name?

The symbols and numbers available for you to choose from are as listed below:

1 2 3 4 5 6 7 8 9 – ! / ? 9 0 * # @ :

Can I have upper and lower case letters?

For premium embroidered nicknames all letters are to be in UPPER CASE, while heat pressed can have both upper and lower case.

What fonts can I choose from?

You can choose from two different fonts, Ariel & Collegiate.

How much does an appointment cost?

Appointments are free of charge. A time can be arranged for you to meet with one of our expert team members where you can view and feel our sample garments and discuss any ideas and questions in person.

What is the approximate turnaround time for my order?

For local print / embroidery: 2- 3 weeks. Sublimation orders: 5 – 6 weeks. College jackets and hoodies: 8 – 10 weeks. Samples take 4 weeks.

DO I HAVE TO PAY FOR CONSULTATION VISITS?

No. We will happily organise to meet with you, show you our products, and answer any of your questions free of charge.

DO YOU ACCEPT CREDIT CARD PAYMENTS?

Unfortunately, we are unable to accept credit card payments for an order. If this is an issue for you, please contact us for further assistance.

HOW CAN I MAKE A PAYMENT?

We are happy to accept cash, cheque, or direct deposit.

CAN PRODUCTION BEGIN ON MY ORDER BEFORE PAYING?

Unfortunately not. We require a minimum deposit of 50% before commencing production on your order. In most cases collecting money is the most time consuming part of the process, so often time customers will pay in full to ensure their garments are delivered as soon as they are ready.

WHEN DO I PAY?

The remaining balance is required prior to the delivery date. We’ll notify you that your remaining balance is due approximately two weeks prior to your projected delivery date. Orders cannot be dispatched until 100% payment is received.

SOME OF OUR LOYAL CUSTOMERS

  • Indigo Wolf has provided us with quality products and outstanding service. Damo and the team are always happy to help and now the school teams look great decked out in our new uniform.

    Darryn Avery – Bonnyrigg High School, PDHPE Teacher

  • I have used Indigo Wolf for a number of years now for our school sporting apparel. I have found them to be very efficient, providing competitive prices and great service. I would highly recommend Indigo Wolf for your sports apparel needs.

    Belinda Arthur – Corrimal High School, PDHPE Teacher

  • Always willing to work with you on your product. Great ideas and ways to make things better for you. Excellent quality garments that last. Thank you for all your help over the years

    Heath Levis – Gisborne Football Netball Club

  • Indigo Wolf have been great for merchandise for our students. They help with the design, send through sample sizes for everyone to try on and get the products delivered in a convenient timeframe. I would recommend Indigo Wolf for any merchandise requirement.

    Jonathan Sadler – Campus Life Coordinator (Burwood Student Residences, Deakin Residential Services)